Introduction
Welcome to Hope Lottery. We value your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and protect your data. By using our services, you agree to the terms of this policy.
1. Who We Are
Hope Lottery is operated by Lottosocialhope Ltd, located at 71-75 Shelton Street, London, WC2H 9JQ. For privacy-related queries, contact us at [email protected] or call 0161 850 4402.
2. What Information We Collect
Personal Data: Name, date of birth, gender, contact details, payment information, and location data.
Technical Data: IP address, browser type, device information, and usage data.
Profile Data: Username, password, interests, and feedback.
Marketing Data: Your preferences in receiving marketing communications.
3. How We Collect Your Data
Direct Interactions: When you register, contact us, or participate in promotions.
Automated Technologies: Cookies and similar tracking technologies.
Third Parties: Partners who introduce you to us or provide services on our behalf.
4. How We Use Your Data
We use your data to:
Register you as a member and manage your account.
Process transactions and provide our services.
Communicate with you about your membership and updates.
Improve our website and services.
Send you marketing communications, about your services and jackpot alerts
We do not sell your data or share it with any third parties who do not provide a service to us as specified in Section 3 above
5. Legal Grounds for Processing
We process your data based on:
To Fulfill Our Contract: To provide you with the services you have signed up for.
Legal Compliance: To comply with laws and regulations.
Legitimate Interests: To improve our services and run our business efficiently.
Your Consent: For marketing communications and other specific purposes.
6. Sharing Your Data
We may share your data with:
Our group companies.
Service providers (e.g., IT, payment processors, customer services agencies).
Regulatory authorities.
7. International Transfers
If we transfer your data outside the EEA, we ensure it is protected through:
Transfer to countries with adequate data protection laws.
Standard contractual clauses or similar safeguards.
8. Data Security
We implement security measures to protect your data and limit access to those who need it. We have procedures to handle data breaches and will notify you and regulators if required.
9. Data Retention
We retain your data as long as you are a member. After you stop using our services, we may keep your data for up to 2 years for legal and record-keeping purposes.
10. Your Rights
You have rights regarding your data:
Access: Request a copy of your data.
Correction: Update incorrect or incomplete data.
Deletion: Ask us to delete your data.
Objection: Object to our use of your data.
Restriction: Request limited use of your data.
Portability: Request a transfer of your data to another party.
Withdraw Consent: You can withdraw your consent at any time.
To exercise these rights, contact us at [email protected].
11. Marketing
We may send you marketing messages if you have given consent. You can opt out at any time by updating your preferences in your account settings.
12. Complaints
If you are unhappy with how we handle your data, contact us at [email protected]. You can also complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
13. Updates to This Policy
We may update this policy from time to time. The latest version will always be available on our website. If we make significant changes, we will notify you.
Contact Us
For any questions about this privacy policy or your data, please contact us at: Lottosocialhope Ltd 71-75 Shelton Street, London, WC2H 9JQ Email: [email protected]
Last updated: 1 July 2024